Cancellation and Refund Policy
At Gizvora, we are committed to providing our customers with a transparent and hassle-free shopping experience. This Cancellation and Refund Policy explains the terms applicable to order cancellations and refunds for purchases made through our website.
Order Cancellation
Customers may request cancellation of their order before the order has been processed or dispatched.
To request an order cancellation, customers should contact us as soon as possible using the contact details provided below:
Email: tryashokkumar90@gmail.com
Phone: +91 8130799431
Once an order has been processed or dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable Return and Replacement Policy.
Refund Eligibility
A refund may be applicable in the following circumstances:
- An order is successfully cancelled before dispatch.
- A product is unavailable after the order has been placed and payment has been received.
- An eligible product is returned and the return request is approved.
- The wrong product has been delivered.
- The product is received in a damaged or defective condition, subject to verification.
- A refund is approved by Gizvora under the applicable return or replacement terms.
All refund requests are subject to verification and approval.
Refund Process
Once a refund is approved, the applicable refund amount will generally be processed to the original payment method used by the customer for the transaction.
The time required for the refund to reflect in the customer’s account may vary depending on the payment gateway, bank, card issuer, or other financial institution involved in the transaction.
Gizvora is not responsible for delays caused by banks, payment service providers, or financial institutions.
Non-Refundable Situations
A refund may not be applicable in the following circumstances:
- The product has been damaged due to misuse, negligence, or accidental damage by the customer.
- The product has been modified, altered, or tampered with.
- The product is returned without required accessories, components, or original packaging, where applicable.
- The return request does not meet the applicable return conditions.
- The customer fails to provide the information or evidence required to verify the issue.
- The product has been used in a manner that makes it ineligible for return or replacement.
Damaged or Defective Products
If you receive a damaged or defective product, please contact Gizvora as soon as possible after delivery.
Customers may be requested to provide photographs, videos, order details, or other information to help us verify the issue.
After verification, Gizvora may provide an appropriate resolution, which may include replacement, repair, or refund, depending on the nature of the issue, product availability, and applicable terms.
How to Request a Cancellation or Refund
To request an order cancellation or refund, please contact our customer support team with your order details and the reason for your request.
Email: tryashokkumar90@gmail.com
Phone: +91 8130799431
Our team will review your request and communicate the applicable next steps.
Policy Updates
Gizvora reserves the right to update or modify this Cancellation and Refund Policy from time to time. Any changes will be published on this page.
Contact Information
Business Name: Gizvora
Owner: Kanhaiyalal Mali
Email: tryashokkumar90@gmail.com
Phone: +91 8130799431
Business Address:
Makan No. 177, Ward No. 08, Manpura,
Teh-Sitamau, Manpura, Mandsaur,
Madhya Pradesh – 458389, India